English
MOE Can Change! ~Me & MyRoid~ Notes
Ai
not that great
the customer service on this game is absolutely awful.
the game itself is fine, if anything I get better customer service from tapjoy than the actual devs.
I emailed about account recovery, and provided exactly all the information they asked for, only to be met with "sorry please contact back when you remember more information" with no further guidance.
then finally after sending all my exact information to them for 3 days straight they gave me a properly types out email telling me that account recovery is not possible after Character deletion.
I'm glad they finally properly wrote an email back instead of copy pasting the same message to me, but I've heard from several people now account recovery is possible after Character deletion. One person even successfully recovered their account after accidentally deleting.
I didn't fully expect to get my account back to begin with, but the way they handled me felt absolutely unprofessional.
don't count on customer service, they don't value their players even with several reciepts of payments as proof. Read Note
the game itself is fine, if anything I get better customer service from tapjoy than the actual devs.
I emailed about account recovery, and provided exactly all the information they asked for, only to be met with "sorry please contact back when you remember more information" with no further guidance.
then finally after sending all my exact information to them for 3 days straight they gave me a properly types out email telling me that account recovery is not possible after Character deletion.
I'm glad they finally properly wrote an email back instead of copy pasting the same message to me, but I've heard from several people now account recovery is possible after Character deletion. One person even successfully recovered their account after accidentally deleting.
I didn't fully expect to get my account back to begin with, but the way they handled me felt absolutely unprofessional.
don't count on customer service, they don't value their players even with several reciepts of payments as proof. Read Note
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